Freckly Ollie Exchange & Returns Policy

At Freckly Ollie, we want you to love your purchase. If something isn't quite right, please read our returns and exchanges policy below.

All returns and exchanges must be approved by Freckly Ollie before being sent back. Please email frecklyollie.shop@gmail.com to request approval.

Clothing & Shoes

Change of Mind

Clothing items may be returned for store credit only within 14 days of receiving your order, provided that:

The item is unworn and unused.
All original tags are attached.
The item is returned in its original condition and is suitable for resale.
The return has been approved by Freckly Ollie before being posted back.

Shoes may also be returned for store credit only, provided they are unworn, in original condition and returned with their original packaging.

There is no expiry date on store credit.

Exchanges

If you need a different size, please place a new order for the correct size.

Once we receive and approve the original item returned to us, we will issue store credit/refund as applicable under this policy for that returned item.

All returned items must meet the relevant return conditions outlined above.

Other Products

Items that do not have a size selection, including eligible accessories, toys and other products, may be returned for store credit within 30 days of purchase, provided:

The item is unused and undamaged.
All original packaging is intact.
The item is returned in its original condition and is suitable for resale.
The return has been approved by Freckly Ollie before being sent back.

There is no expiry date on store credit.

Refunds

Freckly Ollie does not offer refunds for change-of-mind purchases.

Refunds will only be provided where an item is faulty, subject to assessment and your rights under Australian Consumer Law.

If you believe your item is faulty, please contact us at frecklyollie.shop@gmail.com before returning the item. Please include your order number and photos where possible so we can assess the issue.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Non-Returnable Items

For hygiene and safety reasons, personal-use items and food items cannot be returned or exchanged, unless required under Australian Consumer Law due to a fault or other consumer guarantee issue.

This may include items that have been opened, used or are otherwise unsuitable for return due to hygiene or safety considerations.

Return Postage

All postage costs associated with returns and exchanges are the responsibility of the customer.

Freckly Ollie does not charge a restocking fee, so there is no additional restocking fee for approved returns.

We recommend using a tracked postage service when returning an item, as Freckly Ollie cannot be responsible for items lost or damaged while being returned.

Return Approval

All returns of any kind must be approved by Freckly Ollie before the item is sent back.

Please email frecklyollie.shop@gmail.com with:

Your name
Order number
Item(s) you wish to return
Reason for the return
Photos where relevant

Please do not send any items back until you have received approval and return instructions from us.

Store Credit

Approved change-of-mind returns are issued as store credit only.

Store credit has no expiry date and can be used toward future purchases from Freckly Ollie.

Australian Consumer Law

This policy is intended to operate alongside your rights under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.

If an item is faulty, does not match its description, or otherwise fails to meet the applicable consumer guarantees, please contact us so we can assess the issue and provide the appropriate remedy.

Questions?

If you are unsure whether your purchase qualifies for a return or exchange, please contact us before sending anything back.

Freckly Ollie
📧 frecklyollie.shop@gmail.com